FAQ

Do you charge for delivery?

Delivery is charged at a flat rate of £4.95, this excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge for these areas is £20, and delivery may take 3 - 5 business days. We currently use Royal Mail and DPD as our main carriers. 

How long will my order take?

Orders will be processed the same working day and delivery usually takes between 4 - 7 working days, for any personlised/custom orders these delivery times may vary.

Expected delivery times may also be affected during periods of high order volume.

How can I pay?

We accept all major credit and debit cards, or you can apply for a Trade Credit Account. 

How will I receive my artwork proof?

We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Artwork will look to proof out all orders within 12 hours of orders being placed. If an order is placed after 12pm, this will begin from 9am the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer.

Which formats do you accept for artwork?

For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. For screen-printing, to avoid additional artwork charges, we require an .eps tiff or ai file. 

Which application method is best for my order?

The best application method to use will depend on factors like the material of your garment and the complexity of your logo. You can contact us via email, phone or live chat if you have any queries.  Whichever method turns out to be best for your order, our embroidery and printing machinery will bring your logo to life on any garment.

What does your logo service include?

All our prices include a 10,000 stitch count embroidery in up to 15 colours or a 1 colour screen-print (any size) in 1 position. Larger stitch counts, extra print colours and additional positions is price on application (contact us for a quote). Our dedicated team of talented designers and production staff ensure you get the best quality finish, as well as fantastic value.

I can’t see what I’m looking for. Do you supply it?

Probably! If it’s workwear, corporatewear, teamwear, leisurewear, schoolwear or promotional clothing, we can usually supply it. If you need help with your order, you can contact one of our helpful, informative and friendly team anytime between 8:30am to 5-30pm Monday to Friday via Freephone, email or live chat.

Do you provide samples?

Unfortunately we only provide samples for custom orders and these are charged at the full rate.

Are all your sizes set to an industry standard?

Due to the fact we stock items from a wide range of suppliers we don’t have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. We generally provide a size guide per brand. Some products have a size guide per item.

What is your returns policy?

Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Branding Inc to supply the relevant goods in accordance with the order.

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items.

If you have not requested a return within 30 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

Where can I view your company terms and conditions?

You can find a dedicated page on our site to explain our basic terms and conditions and returns policy here: Terms & Conditions

If you are in any doubt about anything else, please do not hesitate to contact us! Tel: 01274 906050.